Shipping policy

Toradimo sells the highest quality, handmade, hand-crafted, semi-precious gemstones, premium & deerskin leather, swarovski crystal, glass beads, charm, acrylic, metal and sea shell statement jewelry in the (DMV) DC metro area.

If for any reason you are not satisfied with your purchase, please contact us right away (before leaving feedback) so we can correct the issue. We want ALL our customers to be Happy with their purchase, so feel free to contact us with any concerns we are here to help! We have a very friendly, knowledgeable, kind approachable staff.

We work hard to create beautiful, durable, high-quality designs and ensure that they will reach our customers in excellent condition. There is always the possibility of an accident. In these cases where something goes wrong, we will do everything in our power to quickly correct the error.

Shipping

Orders will be processed only after payment has been received and cleared. If you have any issues checking out, please contact us and we will be happy to assist you with the process!

United States domestic packages are shipped First Class (estimated 3-5 business days) with tracking unless otherwise requested. Notifications and tracking numbers will be emailed to you when our package ships.

All items are packaged carefully and securely to ensure they are well protected during delivery process. All orders are boxed and shipped USPS Priority Mail, along with being insured unless otherwise noted in the item's listing. 

Orders are shipped Monday-Friday unless the item is on Pre-Order. Orders placed on the weekend and select holidays are processed on the next business day. 

Please note that we will not be able to alter your order after it has been fulfilled. Most orders are fulfilled within 24-48 hrs (Mon-Fri) after the order has been placed.

We do our best to meet the shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose. Items ship within 1-2 days after order is processed, payment is received and cleared.

CUSTOM ORDERS

Will require additional time for delivery because we believe in personalized service and we work with each customer on an individual basis to provide the best design and fit. Please contact me for more information.

Canada: 10-15 business days 

United States: 7-14 business days 

Europe: 14-30 business days 

International orders are shipped USPS First Class Mail with tracking unless otherwise requested. Packages usually take 1-2 weeks to arrive, but some will take significantly longer depending on location and customs. Please allow up to 8 weeks for your package to arrive. Some countries may not track a package after it has cleared customs.

UK and other international buyers are responsible for any customs duties or VAT (Value Added Tax) fees which may arise. Customs duties and VAT fees are a tax imposed by the destination country upon the buyer and are separate from shipping costs. They cannot be predicted, altered or paid by the seller. We are not able to mark your packages as a "gift", because that would be a federal offence in the US. It is the customer’s responsibility to be aware of their country's tax policies, customs and any import taxes that may apply before ordering. that may apply, check with your local post office. We are not responsible for delays due to customs.

For custom order items and we appreciate your patience while we give your purchase the time and attention it needs. If you have a specific deadline, please let us know prior to ordering and we will do our best to accommodate you.

We offer local pick up in the Washington, DC Metropolitan areas (DC, MD, VA) upon request. If you would like to pick up your order, please message us so we can set it up for you and schedule a pick up time. 

In the rare event that a package is damaged or lost during shipment, customer will be issued a replacement if the item is replaceable (Note: one of a kind pieces sometimes cannot be replaced) or refund, upon signing an insurance affidavit and/or providing photos of damage. 

Domestic packages will not be considered "lost" until 30 days after the shipping date, 60 days for international.

Unclaimed or incorrectly addressed (by the buyer) packages which are returned to sender are eligible for a refund for the cost of the item only once we receive the returned item. We are not responsible for packages shipped to an incorrect address provided by the customer. Shipping is a service and fees cannot be refunded. Returned to sender items can be re-shipped, but new shipping charges will apply.

Please note, packages marked “DELIVERED" by the post office are not considered lost in transit and are not eligible for insurance claims. If you are concerned about safe delivery, please message us before ordering to arrange a signature confirmation for added security. We cannot refund or resend a package after it is marked as DELIVERED